Terms of use & privacy policy

We welcome you to the site www.muagreece.com, the online store of BEAUTY VELONAS MON. I.K.E, a company dealing in makeup and cosmetic products, based in Thessaloniki, Acheloou 9.

The use of the services and products of the website www.muagreece.com implies your unconditional agreement with these terms of use. For this reason, please read the following carefully before your transaction and if you do not agree, you must not use the services and their content. The continued use of www.muagreece.com even after any changes means your unconditional acceptance of these terms.

The present and applicable terms may be unilaterally and without notice modified, so we strongly recommend users frequently check our website for any changes.

The use and any transaction with this e-shop are governed by Greek and European legislation as it applies to e-commerce, specifically by the provisions of Law 4512/2018, the Code of Ethics for Electronic Commerce, and EU Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of personal data.

Your purchase documents (receipts, etc.) are sent to you electronically. For this reason, it is imperative that all your personal information and specifically your email address, is valid and correct.

By using this website, you accept and agree with this Personal Data Protection Statement and the terms and conditions of use announced through it.

Any term, reservation, or condition from the user's side is automatically considered non-existent and has no consequences or effects.

1. INTELLECTUAL PROPERTY

The intellectual property rights of the content of this internet space are the intellectual property of the company BEAUTY VELONAS MON. I.K.E and are protected by Greek, European, and international laws regarding intellectual and industrial property.

Any total or partial copying, reproduction, distribution, recording, by analog or digital or mechanical means, resale, creation of derivative work, as well as any misrepresentation of the public and users regarding the actual provider of the website content is prohibited. Any such or any other use of the content in any way or medium for commercial or other purposes is permitted only after prior written permission from the company or the intellectual creator and lawful owner of the above intellectual property rights.

The names, images, representations, trademarks, logos, and distinctive features that represent the company and/or its online store www.muagreece.com and/or third parties contracted with them, as well as their products or services, are exclusively trademarks and distinctive features of the company BEAUTY VELONAS MON. I.K.E. and the online store www.muagreece.com and/or the above third parties and are protected by Greek, European, and international laws on trade marks and industrial and intellectual property. In any case, their appearance on the www.muagreece.com online store should not in any way be construed as a transfer or assignment of a license or right to use them.

2. PERSONAL DATA

The company BEAUTY VELONAS MON. I.K.E fully respects your rights as a customer and consumer, applies the EU Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016 for the protection of natural persons with regard to the processing of personal data and the free movement of such data, as well as the Greek, European, and international legislation regarding the protection of your personal data, aiming to ensure your security within the context of our contact and cooperation.

By entering our page, or when you provide us with your personal data in any other way, you accept this announcement and the applicable laws regarding personal data.

PURPOSE OF PROCESSING

The personal data you provide us may be processed by us to: a. execute the purchase/service you have requested. b. create and manage your online account. c. handle the payment method and issue the legal documents of purchase/service. d. inform you about our products/services/offers/programs (advertising, marketing, promotion). e. conduct market research/statistics/evaluation of our services, with the aim of continuous improvement and your satisfaction. f. comply with what is provided by the law.

We collect and process only those personal data that are the minimum and absolutely necessary to achieve the respective purpose. The processing of your personal data is carried out either with automated or non-automated means.

PERSONAL DATA WE PROCESS

• Contact details and examples include: Full name, gender, age, address, telephone and fax numbers, email address.
• Preferences: Information that you provide to us regarding your preferences and needs.
• Use of our website and communication with us.
• Customer history information: Information regarding your previous purchases, customer identity, services you have used or participated in (e.g., contests, gifts, events).
• Payment details: Customer details that are necessary for invoicing and payment of our services, such as the address, tax identification number (TIN), and tax office (DOY).

COLLECTION OF PERSONAL DATA

• When you communicate with us through our website, in order to be informed about our products or services, when you make or use a registration. During your visit to our Website, certain information may be collected automatically, using technologies such as cookies, etc. You have the option not to accept the use of these technologies. However, in this case, we may not be able to serve you.
• During the electronic purchase of our product or service.
• If you respond/participate in our promotional/commercial activities.
• If your personal data is lawfully transmitted to us by our official distributors or commercial partners

YOUR CONSENT

To process your personal data, your explicit consent is necessary. You are not obliged to provide us with your personal data. However, you should be aware that, if these data are designated as mandatory for us to perform the service you have requested, it is reasonable that we will not be in a position to fulfill this contractual provision.

RECIPIENTS OF YOUR PERSONAL DATA

We do not sell or trade your personal data. Your personal data is processed by us and by our employees and associates, who are bound by confidentiality and/or secrecy terms. Also, your personal data may be disclosed in the following cases, including to other reliable third parties:

• When we are legally obliged.
• When it is necessary to exercise our legal rights and/or to protect our legal interests (including corporate restructuring, mergers, sales).
• When you request/consent/approve such disclosure.
• When the assistance of natural or legal persons is required to perform our contractual obligations to you, with whom we have contracted to provide you with our products/services and who are bound by terms of confidentiality and/or secrecy.
• We may also assign our advertising to third-party advertising networks that collect IP addresses and other information, using cookies, web servers, on our websites, in electronic mail, and on third-party websites. In this way, they display advertisements for personalized products and services. You can see these advertisements on our own site, as well as on third-party sites.
• To third-party providers for the collection, measurement, analysis, and presentation of data from our site.

USE OF LINKS TO THIRD-PARTY WEBSITES

Please note that our page contains links to third-party websites and transmitters. These present terms apply only to our own site and the services provided by us. When you use these links to connect with other pages, or when you use services and products of third parties, you should read their terms and policies. Also, these present terms do not apply to the personal data that you provide to social media when you communicate with us through them. In this case, we recommend that you read the privacy policy terms of each of these media.

TRANSFER OF PERSONAL DATA OUTSIDE THE EUROPEAN ECONOMIC AREA

In some cases, our company may transfer personal data to countries outside the European Economic Area. This may occur when any of the following conditions are met:

• The European Union determines that the country in question provides equivalent protection for personal data.
• The third recipient is subject to regulations recognized by the EU as providing equivalent protection of personal data.
• The transfer is made with your consent.
• The transfer is made within the framework of fulfilling our contractual obligations to you or our contractual obligations to a third party acting on your behalf.

YOUR RIGHTS

• You have the right to access your Personal Data at any time and can ask us to inform you whether your personal data is being processed by us and for what purpose.
• You have the right to request us to correct any inaccurate information about you, and we will do so as soon as possible. You also have the ability to check and correct your personal data by logging into your personal account in our e-shop.
• You have the right to request the deletion of your personal data (the right to be forgotten) in any case where there is no longer a lawful reason for processing your data.
• You have the right to ask us to suspend processing when you have a legal interest in it.
• You have the right to receive the Data concerning you in a structured, commonly used, and machine-readable format.
• You have the right to object to the processing and use of your Data by us when there is a legal interest according to the terms and provisions of the Personal Data Protection Regulation.
• You have the right to file a complaint with the competent supervisory authority of your residence or place of stay, or the place where the alleged violation occurs, in case of illegal processing of your Data.

You can exercise these rights, or for more information about the use of your personal data by us, you can contact us:

• Via email at the electronic address: cs@muagreece.com
• By mail at the address: BEAUTY VELONAS MON. I.K.E., Acheloou 9, T.K. 54627, tel. 2311 110153
• By phone at 2311 110153, Monday to Friday 10:00-16:00

DURATION OF RETENTION OF PERSONAL DATA

The personal data submitted for the above processing purposes will be retained by our company for the period deemed necessary to fulfill our obligations towards you and in accordance with legislative provisions.

MODIFICATIONS

This announcement may be modified or updated at any time in compliance with the current legislation on personal data. We recommend that you check these terms periodically regarding our use of your personal data.

3. AVAILABILITY/PRODUCT INFORMATION

The company guarantees timely information regarding the availability or non-availability of products but bears no responsibility for their availability. The products displayed on our website may not always be available. In such cases, you will be timely informed about their non-availability, and upon your request, you will be informed without any culpable delay about the estimated date of availability.

The company and www.muagreece.com guarantee the completeness and validity of the information presented in the online store, regarding its products or services. However, it reserves the right and is not obligated for any technical or typographical errors that occurred inadvertently or due to force majeure and which it endeavors to correct immediately, as soon as they come to its attention.

The display of colors and images may be influenced by the technology you use and/or the settings of your computer, which are beyond our control. In any case, we strive for the most accurate possible depiction and description of them.

4. LIMITATION OF LIABILITY

The company, within the framework of its transactions from the online store, is not liable and does not have an obligation to compensate for any damage or loss that may arise from the cancellation of orders, from the non-execution or from the delay in their execution, for any reason. It does not guarantee the availability of the products displayed in the online store but timely informs the customers about their unavailability, and in this case, it bears no further responsibility. The company reserves the right regarding the delivery time of the goods in cases of force majeure.

Under no circumstances is the company civilly or criminally liable for any damage (actual, special or consequential, direct or indirect, which indicatively and not restrictively, alternatively and/or cumulatively consists of loss of profits, data, lost earnings, monetary satisfaction, tangible or intangible, etc.) that may be suffered by a visitor of the online store or a third party due to reasons related to the operation or non-operation and/or the use of the website or/and the inability to provide services and/or products and/or information available through it or/and any unauthorized interventions of third parties in products and/or services and/or information available through it.

The company is not responsible for technical or typographical errors in the characteristics and properties of the products that have occurred inadvertently or due to interruptions in the operation of the website due to force majeure. Similarly, it bears no responsibility for the restoration of damage, actual or consequential, direct or indirect, tangible or intangible that may arise from the lack of ability to use the website as well as errors, interruptions, defects, or delays in the operation of the website or in the transmission of information on the internet or system line falls, etc., or for technical problems that may be presented to users in accessing and using the website, which are related to the compatibility of their infrastructure with it, or with any viruses or other harmful features that exist in the websites.

The company bears no responsibility for information related to advertising entries. The material, content, and claims of the advertising entries are the intellectual property and responsibility of the companies advertising their products.

5. USER RESPONSIBILITY

The use of the website www.muagreece.com must be exclusively for lawful purposes and in a legal manner, in accordance with good morals, in such a way that it does not impede its use by third parties and does not cause damage to the services provided.

You are solely responsible for maintaining the confidentiality of your account's username and password. Furthermore, you are exclusively responsible for the careful use of your account, for properly logging out at the end of each use, and for every action that is conducted through your account.

The products sold by www.muagreece.com are intended solely for end consumers.

Your purchase documents (receipts, etc.) are sent to you electronically. For this reason, it is imperative that all your personal information and specifically your email address, is valid and correct.

COOKIE POLICY

www.muagreece.com uses cookies to provide you with personalized navigation, information, and better services (functionality of multiple user options, recognition of frequent users, facilitating access to the website, data collection and improving the website content, updates on order status, personal settings, storing items in the cart or reminder list between two visits, etc.), analyzing our website traffic, as well as for efficiently processing your orders.

Cookies are small files that are sent for storage from our company's web server to your terminal equipment. Their primary function is to communicate data from your browser to us and are stored on the user's computer (persistent cookies). They are stored only if absolutely necessary for the operation of our website. For non-essential cookies, we need your consent.

If you do not wish to have information collected through cookies, you can configure your browser to delete existing cookies on your hard drive and choose either to automatically reject all new cookies or to be asked each time to accept or reject them. However, you should be aware that choosing to reject cookies will make it more difficult or impossible to use parts of our services, as some cookies are absolutely necessary for the proper functioning of our website.